FAQ
Can I have multiple registrations?
Each email address and contact phone number can only be associated with one Bakalaria account
What is Favorite List?
Favorite List is a comprehensive list of all the items previously ordered by you on Bakalaria. This enables you to shop quickly and easily in future.
How do I contact customer service?
Our customer service team is available at office time from Saturday to Thursday. You can also reach us at +965 9755 8106 or via email at support@bakalaria.com
How can I refer Bakalaria to my friends?
You can refer or share the app link from Share option.
How do I reset my password?
You need to enter your Phone Number on the forgot password page , answer security questions
How do I register?
You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
Are there any charges for registration?
No. Registration on bakalaria.com is absolutely free.
Do I have to necessarily register to shop on Bakalaria?
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Can I have multiple registrations?
Each email address and contact phone number can only be associated with one bakalaria account.
Can I have multiple accounts with same mobile number and email id?
Each email address and phone number can be associated with one Bakalaria account only.
Cut off time
Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order
How do I add or remove products after placing my order?
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.
How do I check the current status of my order?
From Bakalaria app, you can check the status from the My Orders.
How do I cancel my order?
Contact Customer Care to cancel an order.
What are the modes of payment?
Cash on delivery
Where do I enter the coupon code?
Once you are done selecting your products and click on cart, in cart screen enter coupon and then click APPLY button
When will I receive my order?
Next working day.
How will the delivery be done?
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the country which ensures timely and accurate delivery to our customers.
How do I change the delivery info (address to which I want products delivered)?
Please contact customer care
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